Claims and underwriting data stay in your account.
Exalt Reserve
For carriers whose policy and claims systems already run in AWS, Azure or Google Cloud. Exalt Reserve deploys open models, retrieval, agents and monitoring into that account instead of an Exalt-hosted service.
Where a carrier starts.
Policy and claims systems in the cloud
If those systems already run in your own cloud account, Reserve deploys into that same account.
Third-party AI is the insurer's to answer for
The NAIC Model Bulletin on the Use of Artificial Intelligence Systems by Insurers, adopted in December 2023 as a model for state insurance departments, asks each insurer's AI program to address how it acquires, uses or relies on AI systems developed by a third party.NAIC Model Bulletin on the Use of Artificial Intelligence Systems by Insurers
Examiners can ask about the vendor
The same bulletin says that when an examination concerns AI systems developed by third parties, an insurer should expect the department to request additional information and documentation.
Your review
Your organization runs its own review and stays responsible for its conclusions.
Same question. Different access.
Two people ask Exalt Reserve the same question. Each answer comes only from the documents that person can read.
Signed in as a claims manager
- A claims manager asks: "Can we pay a water damage claim before the adjuster's report is in?"
- The answer comes from the claims authority guide and cites it. The question, who asked and the source shown are recorded in the audit log.
- The citation opens the claims authority guide at "Advance payments", with the passage highlighted.
Signed in as a customer service agent
- A customer service agent asks the same question.
- They cannot read the claims authority guide, so the answer never mentions it. It comes from the customer service handbook, which says who to ask.
- The citation opens the customer service handbook at "Claim questions", and the audit log records the question, who asked and the one source shown.
Illustrative. A demonstration workspace, not a customer session.
What sits in your account.
- Models, retrieval, agents and monitoring run inside your own AWS, Azure or Google Cloud account. This is not an Exalt-hosted shared service.
- Open models self-hosted in your account are the default: Llama, Mistral, Qwen, Gemma and DeepSeek. Which models run, and whether a use case also uses an outside AI service, is decided with you.
- Reachable only from your private network, with no public endpoint. People sign in through your own identity provider.
- Data is encrypted at rest and in transit.
- Exalt runs a management plane outside your account. It holds no customer content.
- Two bills: Exalt's software, and your own cloud bill. You keep the data, models, vector stores, credentials and subscription.
- An audit log of questions, answers and admin actions is kept in your own cloud account, and your admin sets how long history is kept.
Start with the account you already run.
Bring the cloud account, the material you would put to work and the person who reviews your vendors. The consultation starts with those three.